Refund policy

Returns & Refunds Policy

At Crafted by Nature Australia, every purchase is backed by our 30-day money-back guarantee. If something isn't quite right, we'll give you a full refund within 30 days, no complicated conditions.

Returns Eligibility

• Items may be returned within 30 days of purchase.

• Products must be unused, unopened, and in original condition.

• A proof of purchase is required (receipt or order confirmation).

Non‑Returnable Items

For hygiene, safety, and sustainability reasons, we are unable to accept returns on:

• Skincare, wellness, herbal, or personal care products

• Teas, tinctures, elixirs, or ingestible goods

• Sale or clearance items

• Digital downloads or gift cards

Exchanges

Prefer an exchange instead of a refund? We're happy to offer an exchange for eligible items, depending on stock availability. If the item you'd like is unavailable, we can issue a store credit for the value of your purchase.

Refunds

We back every eligible purchase with our 30-day money-back guarantee, giving you a full refund, not just store credit. Once your return is received and inspected, we will notify you of approval. Approved refunds are issued in full to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

How to Return an Item

To start a return, please contact us:

Email: admin@craftedbynatureaustralia.com.au

Include your name, order number, and the item you wish to return, and we will guide you through the next steps.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund promptly.